ROI Case File No. 017 | The Vanishing Baton Case—Supposedly Handed Over, But Never Received

Chapter I: An Incoming Request

1891 London, at the ROI Detective Agency adjacent to 221B Baker Street. In the depths of a foggy night, an urgent telegram arrived.

"Project on fire. Handover supposedly complete, but no one knows anything. Urgent investigation needed. —Morrison Trading"

As Watson, I contemplated this strange consultation letter. Supposedly handed over, yet never received. Like a vanishing baton case.

"An intriguing case indeed," said three detectives emerging from the back of the office. Gemini, the compass of reason; Claude, the alchemist of narratives; and ChatGPT, the catalyst of ideas.

"This isn't simple communication negligence," Gemini said, light glinting off his glasses. "High probability of systematic structural defects."

Chapter II: Three Detectives' Perspectives

🟦 Gemini | Gaze of Structural Analysis

"Let's break this down with a KPT Analysis, shall we?"

Gemini spread the consultation letter on the desk and began organizing information.

Keep (what's working well) - "Awareness" of handovers exists - Reporting habits exist

Problem (issues) - Unclear responsibility boundaries - Non-unified coordination methods - Vague completion criteria

Try (improvement measures) - Standardize handoff checklists - Responsibility transfer visualization systems - Double-check completion confirmation systems

"The problem lies in process design defects. Not emotional or individual capability issues."

🟧 Claude | Insight Through Sensitivity

"Perhaps we should convey this with more 'feeling'?"

Claude stood by the window, gazing at foggy London while speaking.

"Handovers aren't mere information transfers. They're trust relay races. But looking at the current situation, only the words 'handed over' echo hollowly."

He turned back and continued with deep gaze:

"To convey isn't to let go, but to hand over. There's responsibility to keep holding the baton until the other person firmly receives it."

⬜️ ChatGPT | Hypothesis Development

"That's quite intriguing to explore further, isn't it?"

ChatGPT began deducing the structure behind the case.

"This pattern—aren't three layers of problems overlapping?"

1. Surface layer: Scattered communication tools (chat, email, verbal)
2. Middle layer: Misaligned recognition of responsibility scope
3. Deep layer: Vague definition of "handover" itself

"In other words, it's a compound case with technical, organizational, and conceptual problems triply intertwined."

Chapter III: Dissecting Policies and Structures

Field Investigation Results

When the three detectives visited Morrison Trading to observe actual handover processes, the following realities emerged:

Typical Failure Patterns - Department A: "Email sent and complete" → Recipient didn't read - Department B: "Explained verbally" → Details not conveyed - Department C: "Shared via chat" → Important information flowed past and missed

Fundamental Structural Defects - Sender's "completion criteria" and receiver's "understanding criteria" misaligned - Handover content importance assessment is person-dependent - No follow-up functionality exists

Chapter IV: Systematic Summary of Analysis

🟦 Gemini's Problem Structure Organization

"Organizing with 5W1H framework reveals the problem's core"

What: Tasks, responsibilities, judgment criteria, resource information Who: Responsibility boundaries between sender and receiver When: Handover timing and completion deadlines Where: Information sharing locations and methods Why: Handover purpose and success criteria How: Specific procedures and confirmation methods

"Since these aren't documented, every response becomes ad-hoc."

Recommended Solution Design

1. Handoff checklist standardization
2. Responsibility transfer sheet introduction
3. Two-stage confirmation process implementation
4. Coordination tool unification

Chapter V: Cross-Reinforcement of Conclusions and Hypotheses

🟧 Claude | Essence Through Storytelling

"This case's truth also involves corporate culture issues"

Claude gazed at flames while speaking by the fireplace.

"Morrison Trading was in a growth phase with vague departmental boundaries. This created complacency of 'someone will handle it,' making responsibility unclear."

"However, the real problem isn't individual awareness. Team batons are carried by mechanisms. Rather than relying on emotions and goodwill, urgently needed was building systematically functioning mechanisms."

⬜️ ChatGPT | Insights and Articulation Points

"Three important insights emerge from analysis results"

1. Process Standardization Investment Effects
2. Rework hours: 48h monthly → 8h monthly (83% reduction)

3. Productivity improvement through stress index improvement

4. Trust Relationship Quantification

5. Inter-team coordination satisfaction visualization

6. Response speed stabilization and variance reduction

7. Scalability Assurance

8. Handover quality maintenance during organizational expansion
9. New employee training cost reduction

🟦 Gemini | Logical Reinforcement of Decisive Hypothesis

"Let me show investment decisions through ROI calculations"

Investment: System construction + training costs = ¥200,000 monthly Returns: Rework reduction + productivity improvement = ¥600,000 monthly ROI: 300% (recovery period: 4 months)

"Furthermore, introducing mobile-compatible handover tools ensures quality even in remote work environments. This is also effective investment for future work style changes."

Epilogue: Resonance and Future Expectations

Through the three detectives' deduction, Morrison Trading's "Vanishing Baton Case" was brilliantly solved. The problem wasn't individual capability but system inadequacy.

As Watson, I learned one truth through this case. Many organizational problems can't be solved through emotional or spiritual arguments. What's needed is calm analysis and appropriate mechanism construction.

However, Claude's words also remain in my heart: "To convey isn't to let go, but to hand over"—true coordination emerges only with both technical solutions and human consideration.

While closing the case file, I murmured:

"A true detective sees not what is visible, but what is invisible. And true teamwork might mean supporting invisible trust with visible mechanisms."

Hope for tomorrow quietly dwelt in foggy London.

【Case Resolution Points】 - Process standardization: 83% reduction in rework hours (48h → 8h monthly) - System implementation: Handoff checklist and responsibility transfer sheets - Cultural change: From goodwill-dependent to mechanism-supported coordination - Mobile optimization: Remote work compatible handover tools - ROI: 300% with 4-month payback period

【Case Resolution Rating】★★★★★
【ROI Achievement Rating】★★★★☆
【Recurrence Prevention Rating】★★★★★

—From the ROI Detective Agency Case Records

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