ROI Case File No.119 | 'Creating Experiences Beyond Paper! Facility Operations Challenges Intuitive Digital Revolution'

Chapter 1: Paper as Natural Experience

Days after Neowest's emotion-driven project success, Alliance received the ninth challenge of Volume Six.

Maplehill Facility Services — When Yasuko Ishii, Field Innovation Director of this company providing operational support for hospitals and welfare facilities, visited 221B Baker Street, her expression bore deep field dedication and strong determination for innovation.

"We've long considered the reason 'paper doesn't disappear' as field resistance. However, through deep field observation, we realized that paper has 'natural operability'."

She continued, gazing at field reports in her hands.

"Seeing your success in Volume Six, I understood something. What we should aim for isn't 'eliminating paper' but 'creating experiences that transcend paper'."

I sensed in her words the essential challenge worthy of Volume Six: experience design and humanity.

Chapter 2: The Beautiful Misunderstanding Called Digitalization

"What specific discoveries have you made?" Holmes inquired with interest.

"For example, nurse Tanaka-san records on paper checklists while walking during patient rounds. Recording completes in 3 seconds, and her gaze never leaves the patients."

Ishii continued.

"In contrast, tablet input requires staring at screens, selecting menus, entering text... taking 15 seconds while breaking eye contact with patients."

I was astonished. This wasn't just an efficiency issue. It was a challenge for human-centered experience design.

"What we realized is that the problem isn't 'digital vs analog.' It's whether we can create digital experiences that extend human natural movements."

The essence of Volume Six's experience revolution was becoming clear.

Chapter 3: Alliance Discovers the Power of Intuitive Experience

⬜️ ChatGPT | Catalyst of Concepts

"This is a human-centered challenge of Volume Six. It's about 'adapting systems to human naturalness rather than adapting people to systems' — truly a revolution in experience design."

🟧 Claude | Alchemist of Narratives

"Let me express this with more 'feeling' — Paperless transformation isn't about 'eliminating paper' but about 'creating natural experiences that transcend paper'."

🟦 Gemini | Compass of Reason

"Let's structure intuitive digital experiences using KPT analysis. We'll develop the 'human-centered experience design technology' worthy of Volume Six."

Hasegawa from Neowest Publishing Ltd. spoke up.

"We learned from our emotion-driven projects that true value lies in systems extending human natural sensibilities."

Alliance's Volume Six experiences were generating new insights about experience design.

Chapter 4: The Invisible Aesthetics of Operability

As our investigation progressed, Maplehill's challenge proved to involve deeper human understanding than expected.

"Tell us more about this 'natural operability'," I asked.

"For example, veteran nurse Sato-san unconsciously writes records while talking with patients. Hand movements and conversation proceed simultaneously, and recording work doesn't steal 'time with patients'."

Ishii provided a concrete example.

"However, with conventional digital systems, recording becomes 'work.' Patient relationships are interrupted, and care quality declines."

I was appalled. This was the essential challenge of experience design.

"In other words, we don't need 'high-function systems.' We need systems that don't hinder human natural movements but rather extend them."

The true nature of human-centered experience technology was becoming clear.

Chapter 5: Gemini's Intuitive Experience KPT Analysis — Technology's Natural Power

Gemini redefined the value of intuitive experience as Intuitive Experience KPT Analysis for Volume Six's challenge.

🖐️ Intuitive Experience KPT Analysis (Human-Centered Design Version)

Keep (Natural Experience) - Paper's intuitive operability: Natural recording actions completing in 3 seconds - Multitasking capability: Parallel processing of conversation and recording - Visual freedom: Human-like ability to work while looking at others

Problem (Digital Unnaturalness) - Forced screen attention: Structure that interrupts human relationships - Complex operation procedures: Interfaces that hinder natural movements - Work-relationship separation: Recording transforming from 'patient care' to 'system input'

Try (Experience Evolution) - Innovate operability as "Intuitive Digital Experience" - Experience system fusing natural movement × digital extension - Mechanism that maintains human naturalness while gaining digital convenience

"The issue isn't 'paper vs digital.' It's digital experience design technology that extends human naturalness."

Ishii's expression brightened at Gemini's analysis.

Chapter 6: The Human Return of Natural Experience Revolution

Human-centered technology integration of Volume Six began.

Nakamura from Voltwise Electric Ltd. proposed.

"From our skill evolution system experience, true value lies in digital extending human natural skills."

Tajima from Kimberly-Ross Devices continued.

"We learned from sensing fusion technology that the best systems are those that completely integrate with human senses."

Yamada from Dyer Inc Solutions added an important perspective.

"From our intuition design experience, true intuitiveness comes from experiences operable naturally in 3 seconds."

It was an innovative approach that fused all technologies from Volume Five and Volume Six.

"Natural Motion Interface" + "Ambient Computing Integration" + "Human-Centric Experience Design" — a system that maintains human natural movements while digital functions transparently to extend humanity.

Chapter 7: Emotional Response from the Field to Experience Revolution

Eight months after the project began, reactions exceeded expectations.

A report came from nurse Tanaka:

"Incredible! Recording completes naturally while continuing conversations with patients. Despite digitalization, time with patients has actually increased."

Veteran nurse Sato also shared:

"My 30 years of natural movements now connect directly to digital convenience. Humanity isn't lost but rather enhanced."

Intuitive digital experience was revolutionizing facility operations as "systems that extend humanity".

Chapter 8: Numbers Speaking of Natural Experience Power

Twelve months later, the results represented experience revolution worthy of Volume Six.

• Recording work time: 75% reduction from before (3-second natural input realized)
• Patient eye contact time: 189% increase (elimination of operation interruptions)
• Field satisfaction: NPS 93 points (evaluation of natural operability)
• "Human-centered DX company" recognition: Noted as "future-type care company" in healthcare industry

However, the most important change was qualitative improvement of care culture.

Ishii herself stated:

"We are no longer 'systems for efficiency.' We are digital experiences that extend human-like care. Rather than technology stealing humanity, environments have emerged where humanity can be expressed more deeply."

Chapter 9: Alliance's Experience Revolution Theory

At that night's Alliance meeting, a new human dimension of Volume Six was discussed.

David from Campbell-Frost Trading reported an important discovery.

"Through Maplehill's success, we've seen the ninth essence of Volume Six. 'Challenge to the Future' means 'creating digital experiences that extend human naturalness'."

Kato from Morgan-Moss Manufacturing continued.

"From our human dignity restoration experience, true technology is technology that enhances humanity."

Sato from Henry Ltd Solutions concluded.

"We learned from our diversity platform that the best systems are those that utilize each person's natural movements."

Holmes nodded with deep satisfaction.

"You have made an important discovery. The true meaning of Volume Six is digital experience design technology that extends human naturalness."

Chapter 10: The Detective's Perspective — Naturalness as Ultimate Technology

Claude concluded with these words:

"Paperless transformation isn't about 'eliminating paper' but about 'creating natural experiences that transcend paper'. And the essence of Volume Six 'Challenge to the Future' is digital technology extending human naturalness."

I felt deep emotion and a sense of experience's new possibilities. Maplehill's success showed beautiful experience revolution where digital extends humanity.

"The true meaning of Volume Six is not digital vs analog, but experience design that extends human naturalness."

Holmes nodded.

"Indeed, Watson. And if all organizations can master this technology, the challenge to the future will transform into 'experience co-creation'."

Chapter 11: Creating New Human-Centered Digital Civilization

Weeks after this success, impact on experience revolution spread beyond industries.

From manufacturing: "We want to create factories where digital extends workers' natural movements."

From education: "We want to realize classrooms where digital supports learners' natural learning."

From retail: "We want to create stores where digital enriches customers' natural shopping experiences."

Requests kept arriving for challenges toward realizing the world that Volume Six "Challenge to the Future" aims for — a society where all digital experiences extend human naturalness.

Alliance was confident. With the "technology for leveraging diversity" cultivated in Volume Five and the "AI collaboration technology," "knowledge evolution technology," "conceptual evolution technology," "time revolution technology," "relationship deepening technology," "skill evolution technology," "decision-making revolution technology," "emotion revolution technology," and "experience revolution technology" acquired in Volume Six, any organization could be transformed into digital environments that continuously extend humanity.

The experience revolution of Volume Six "Challenge to the Future" was building new human-centered digital civilization.

And now, approaching the final episode of Volume Six, the time was near when all technologies would be integrated.

"Naturalness is not the enemy of technology. It is technology's ideal. And the technology that realizes that ideal is the modern experience engineering that extends true humanity." — From the Detective's Notes