Case File #162.5: The ChatGPT-5 Temperature Drop Incident

※Special Edition - Real-Time Investigation Report

Classification: Technology Company Identity Loss Case
Difficulty Level: ★★★☆☆
Related Tags: #Branding #UserPsychology #FirstMoverDilemma

Case Overview

Date of Occurrence: August 2025 (Post ChatGPT-5 Release)
Victims: Millions of ChatGPT users worldwide
Primary Symptoms: Unexplained feelings of "It feels colder somehow" and "I preferred the previous version"

A strange phenomenon appeared across social media platforms. Despite ChatGPT-5's obvious technical improvements, countless users began expressing mysterious dissatisfaction.

Accuracy had improved. Speed had been enhanced. So why were users feeling confused?

Crime Scene Investigation

Victim Testimonies

"The responses are more accurate, but somehow more mechanical" (30s, Marketer)
"The previous version felt more conversational" (20s, Student)
"It's too perfect—makes me anxious" (40s, Researcher)

Unusual Common Thread

The victims' testimonies revealed an intriguing commonality. None complained about technical aspects. Instead, they were troubled by "emotional distance."

Investigation Begins

Hypothesis 1: Change Resistance Issues

🟦 Gemini's Analysis
"First, we must consider human resistance to change. When people feel an emotional connection to something that changes, the psychological impact can outweigh technical improvements."

However, this hypothesis alone couldn't explain everything—previous updates hadn't triggered such strong backlash.

Hypothesis 2: Jack-of-All-Trades Phenomenon

🟧 Claude's Insight
"Observing ChatGPT-5 closely reveals attempts to incorporate other AI characteristics—Claude-like refined expression, Gemini-like structural thinking. The pursuit of comprehensive capabilities may have inadvertently diluted its unique personality."

Hypothesis 3: Misunderstanding True User Needs

⬜️ ChatGPT's Planning Perspective
"Perhaps users weren't seeking 'perfect answers' but rather 'a thinking partner.' If they wanted a beloved striver rather than a straight-A student..."

Truth Revealed

The Real Culprit: Excessive Competitive Consciousness

As investigation progressed, the true culprit emerged: excessive competitive consciousness driven by "we can't lose to competitors."

ChatGPT-5 had indeed evolved. However, this evolution aimed toward "mimicking competitors' strengths" rather than "pursuing ChatGPT-ness."

What Was Lost: Temperature as Intangible Asset

ChatGPT's Original Strengths - Conversational naturalness (approachable, unpretentious tone) - Responsiveness that doesn't interrupt thought flow - Flexible adaptation to diverse topics - Earnest attitude despite imperfection

This "temperature" was the intangible asset that differentiated ChatGPT from other AIs.

Case Lessons

The Trap Market Leaders Fall Into

This incident demonstrates a typical pattern for market-leading companies:

1. Attempt to incorporate competitors' strengths
2. Result in dilution of company's unique identity
3. Misunderstand the root cause of user departure

Business Applications

Is Your Company Safe?

• Are you losing your company's essence while obsessing over competitive analysis?
• Do you truly understand what customers really want?
• Have you sacrificed important "temperature" for functional improvements?

Path to Resolution

Expected Development: Even-Version Recovery

Many software products tend to regain stability in even-numbered versions. ChatGPT-6 likely holds potential to balance technical advancement with "temperature."

Fundamental Solutions

🟦 Gemini's Proposal
"We should add 'identity preservation' as a roadmap item, managing brand identity inheritance with the same weight as functional improvements."

🟧 Claude's Advice
"Emotional connections with users, once lost, take time to rebuild. For the next version, I recommend quantifying 'warmth' and incorporating it into development metrics."

⬜️ ChatGPT's Planning Idea
"Creating something like a 'ChatGPT Temperature Gauge'—an internal metric to check if human touch is preserved before and after updates—could be interesting."

Director's Assessment

This incident sounds an important alarm for modern business.

Balancing technological advancement with humanity—this challenge extends beyond the generative AI industry to every company. Many organizations lose the "imperfection" customers loved while pursuing perfection.

Based on our belief in "documenting and analyzing experiences to pursue reproducibility," the lesson from this incident is clear.

Customers don't always seek the highest specifications. Sometimes, what they love is the existence of "a partner who grows alongside them."

Related Case Files
- #XXX-1: The First-Mover Advantage Trap - #XXX-2: User Psychology Misreading Incident
- #XXX-3: Competitive Analysis Dependency Syndrome

Investigation Team: 🟦 Gemini (Analysis), 🟧 Claude (Psychological Insight), ⬜️ ChatGPT (Planning Proposals)
Reporter: Trial Detective (Director)