ROI Detective Agency
ROI Case Files
A growing archive of investigations, improvements, and outcomes.
Latest Reports12
ROI Case File No.557: 'Every Demo Looked Good, and We Couldn't Choose'
ROI Case File No.556: 'It Wasn't That Everything Was Busy—One Point Was Clogged'
ROI Case File No.555: 'Members Vanished Just Because They Forgot a Procedure'
ROI Case File No.554: 'The Tailwind Was Blowing, Yet We Kept Producing on Gut Feel'
ROI Case File No.553: 'We Couldn't Tell Whether a Paper Asset Would Become a Weapon in Digital'
ROI Case File No.552: '"Busy" Alone Couldn't Tell Us Where the Weight Was'
ROI Case File No.551: 'The Convenience One Person Found Never Became the Organization's Wisdom'
ROI Case File No.550: Every Time They Outsourced, Assets They Couldn't Fix Piled Up
ROI Case File No.549: Making the Document Had, Before Anyone Knew It, Become the Job
ROI Case File No.548: In Peak Season, the Paper Order Forms Piled Up at the Center
ROI Case File No.547: The Unseen Contents Were Shipped Wrong Almost Every Month
ROI Case File No.546: Before Saying 'Use It,' No One Had Made Anyone Want To
CASE FILES