ROI Detective Agency
ROI Case Files
A growing archive of investigations, improvements, and outcomes.
Latest Reports12
ROI Case File No.600: They Said They Wanted AI, but How They Work Today Had Never Been Recorded
ROI Case File No.599: They Said They Wanted to Track Visits, but Never Looked at Where the Intent Broke
ROI Case File No.598: They Tried to Draw a Ten-Year Picture, but Couldn't See the Week They Were In
ROI Case File No.597: They Championed Store-Level Management, but Had Never Decided How to Group the Stores
ROI Case File No.596: They Wanted to Digitize the Contracts, but Had Never Asked Who Was Struggling and How Much
ROI Case File No.595: They Were About to Hand Out Tablets, but Had Never Opened Up Why Paper Was Being Chosen
ROI Case File No.594: They Wanted to Fix the Price Variance, but Had Never Asked Why It Differed by Person
ROI Case File No.593: The Features Were Decided, but the Risk of Being Shut Down Was Never Appraised
ROI Case File No.592: They Kept Adding Sheets, but Never Traced the User's Day
ROI Case File No.591: They Heard AI Could Do Anything, but Had No Yardstick for What to Aim at First
ROI Case File No.590: They Kept Saying They Wanted Automation, but Never What, by Whom, or How Far
ROI Case File No.589: They Tried to Move Everything onto Machines Without Choosing Which Motions Were Needed
CASE FILES